Sales leads, support tickets, and job applications can all use the same form — and still land with the right team automatically, based on what the submitter actually filled in.
Set a rule once: when a select field, a budget range, or a region matches a value, the submission routes to a specific inbox, recipient, or team. Everything else falls through to your default.
Route by dropdown or radio value — the most common case: topic, department, priority.
Route by budget thresholds, team size, or any numeric field crossing a value you set.
Send a matched submission to more than one inbox or email — nothing has to choose just one.
Anything that doesn't match a rule still lands somewhere — nothing silently disappears.
Routing decides where a submission goes — these decide what happens once it's there.