Support

Open a ticket. We'll get back fast.

Most beta tickets get a reply within a few hours. Same-day for non-blocking issues; immediate for outages.

Live form POST app.formbridge.ai/api/forms/fb_support

Create a support ticket

Tell us what's going on. The more detail, the faster we can help — include your form ID, browser, and reproduction steps if it's a bug.

A ticket ID will be emailed to you for reference. We use FormBridge to power this form, naturally.

Ticket opened.

Your ticket ID is #FB-2647. We'll email your inbox with updates.

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FAQ

Before you file a ticket.

The questions we hear most — chances are one of these answers will save you a wait.

My form's submissions aren't arriving. What do I check first?+
Open the form's Logs tab in the dashboard — every received submission appears there, even if email delivery later fails. If you see them in logs but not in your inbox, it's almost always SMTP. Check your custom-SMTP credentials, then check your spam folder.
What's the difference between an inbox and the logs?+
The inbox is the human view: searchable, filterable, with status and notes. Logs are the audit trail: every submission, every email send, every webhook attempt, with full payloads and HTTP status codes. Use logs for debugging delivery; use the inbox for working with the data.
How do I rotate my webhook secret?+
Go to Form → Webhooks → Edit. Click Rotate secret. Old signatures are accepted for 24 hours so you have time to roll the change through to your receiver without dropping payloads.
Can I export all my submissions?+
Yes — CSV and JSON exports from Inbox → Export. There's no row limit and no fee. Files include all field values plus metadata (timestamp, IP, spam score, routing rule matched).
Does FormBridge work with Webflow / Framer / Wix?+
Yes. Set your form's action attribute to your FormBridge endpoint — these tools all support it. We have one-click setup guides linked from the Docs sidebar for each.
My autoresponder isn't sending. What's wrong?+
The submitter must have a field named fb-sender-email with a real, deliverable address. Check the submission's email field passes validation in the dashboard's submission detail. If it does and you're still seeing no autoresponder, your custom SMTP may not be authorized to send to that recipient's domain.
How do I migrate from Formspree / Forminit?+
Create a FormBridge endpoint and replace the URL in your form's action attribute. There's nothing else to migrate. Historic submissions stay where they are unless you choose to import a CSV from the old tool.
Why is my file upload failing?+
Three usual suspects: the file is over 100 MB, the MIME type isn't in the form's allow-list, or your form is missing enctype="multipart/form-data". Logs will tell you which.
Can I block submissions from specific countries / IPs?+
Yes — set up Form → Anti-spam → Geo blocking for country-level rules, or use IP allow/deny lists. Both run server-side and don't count blocked submissions against your monthly limit.
What happens when I exceed my monthly submissions?+
During beta, nothing. We'll email you at 80% and 100% of the soft cap, then keep accepting submissions while we work with you to size your plan post-beta. No surprise throttling.